We want every order to arrive quickly and in perfect condition. Below you'll find our delivery timelines, shipping costs, and how returns and refunds work if something isn't right.
Last updated: September 2026Orders are processed within 24 hours of confirmation (excluding Sundays and public holidays). Delivery time depends on your location:
| Location | Estimated Delivery | Notes |
|---|---|---|
| Nairobi & environs | Same day – 1 business day | Orders placed before 2:00 PM ship same day |
| Major towns (Kitale, Eldoret, Kisumu, Mombasa, Nakuru) | 1–2 business days | Via courier partner |
| Other towns countrywide | 2–4 business days | Delivered to nearest courier pickup point or door |
| In-store pickup (Kitale) | Ready within a few hours | Opposite Transmat Supermarket |
You'll receive an SMS/WhatsApp update with your tracking details once your order ships.
Exact shipping cost is always shown at checkout before payment — there are no hidden fees.
You may request a return or exchange within 7 days of receiving your order. To qualify, the item must be unused, in its original packaging, with all accessories, manuals, and free gifts included.
Once your return is approved, here's what happens next:
Contact us via WhatsApp, phone, or email within 7 days with your order number and reason.
Our team reviews photos or the returned item to confirm it meets our return conditions.
We arrange pickup or you drop it off at our Kitale store, whichever is more convenient.
Refunds are processed within 3–5 business days via M-Pesa or your original payment method.
Our team is on hand to help with shipping updates, returns, or anything else — reach out any time.
